Frequently Asked Questions
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
6 Hely Street
Maitland
Cape Town
7440
6 Hely Street
Maitland
Cape Town
7440
The Okiyo Made in SA wood products is made from Hardwood, which is skillfully handcrafted in KwaZulu-Natal by people who have been employed and upskilled. As these boards are made from natural wood, no two boards are the same, and each has its own character through texture, pattern, and colour. Imperfections are part of what makes each one unique. The branding on the boards may also be affected by the inconsistencies inherent in the wood.
These wooden boards have been treated with natural, food-friendly oils. This heavy and durable paddleboard can be used in the kitchen for food preparation, or as a serving board for pizza, cheeses, meats, and other delicious culinary creations.
Trees are a natural and renewable resource that absorb CO2 from the atmosphere and store carbon in wood. The wood used to make these products is sourced from sustainably farmed trees.
Take Care: This product is not suitable for the dishwasher. Rather, wipe it with warm, soapy water and dry with a towel. Please don’t leave it to soak in water. To keep the wood from drying out over time, rub it occasionally with linseed or vegetable oil.
We deliver anywhere in South Africa and most African countries. Most orders are branded and dispatched within a week after final approval, with a 2-3 day transit time. Need it faster? Ask about our express turnaround. You’ll get tracking details and delivery updates, so you’re never left guessing.
Large or complex order? That’s our speciality. Our team helps you select the right products, reviews your branding, and manages the entire process from start to finish. You’ll get free digital proofs and clear advice at every step. Dedicated support for all our clients.
You get exactly what you approved, or we’ll fix it fast. If there’s a problem with your order or branding, we’ll rectify, reprint or replace at no additional cost if we messed up. All products are 100% original and quality checked before shipping. No hassle, no excuses.
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
Branded orders take around 7 to 10 working days to produce, starting from the date your layout is approved. This does not include the payment date. Unbranded orders are usually delivered within 2 to 5 working days, depending on the destination.
Orders over R1250 (excluding VAT) qualify for free standard delivery. A delivery fee of R149 (excluding VAT) applies to orders with a value below this amount. Standard delivery is based on a 2 to 3 working day lead time from the collection date. For larger or non-standard orders, please contact our client service team.
We deliver across South Africa and also offer delivery into other African countries. Deliveries within Africa are quoted separately and are not included in our standard shipping rates.
We offer a 30-day return policy for most items. Items must be unused and in their original packaging for a full refund.
Learn more about branding options here. Each item may have certain restrictions, and we include guidelines to help you understand what's possible.
The cost of branding depends on several factors, including the quantity of items, the number of colours used, the branding method, and the size of the design.
All branded orders include setup fees, which affect the unit cost more on smaller orders. Placing larger orders helps reduce the overall cost per item.
Setup fees cover the preparation of materials and the machine setup needed to apply your branding.
Yes, setup fees apply to each order as they cover material preparation, machine setup, and other steps required to complete the branding process.
Redraw fees cover the time and work required to convert your logo into a usable vector format for branding.
We generally only brand items supplied by us to ensure optimal results. However, this can be evaluated on a case-by-case basis.
Artwork must be submitted in vector format, such as AI or CorelDRAW files. If you don’t have this, we can assist with a redraw service.
Okiyo
Okiyo Homegrown Round Hardwood Paddle Boardls-6710-nt
The Okiyo Made in SA wood products is made from Hardwood, which is skillfully handcrafted in KwaZulu-Natal by people who have been employed and upskilled. As these boards are made from natural wood, no two boards are the same, and each has its own character through texture, pattern, and colour. Imperfections are part of what makes each one unique. The branding on the boards may also be affected by the inconsistencies inherent in the wood.
These wooden boards have been treated with natural, food-friendly oils. This heavy and durable paddleboard can be used in the kitchen for food preparation, or as a serving board for pizza, cheeses, meats, and other delicious culinary creations.
Trees are a natural and renewable resource that absorb CO2 from the atmosphere and store carbon in wood. The wood used to make these products is sourced from sustainably farmed trees.
Take Care: This product is not suitable for the dishwasher. Rather, wipe it with warm, soapy water and dry with a towel. Please don’t leave it to soak in water. To keep the wood from drying out over time, rub it occasionally with linseed or vegetable oil.
L: 30.9cm × W: 40.1cm × Weight: 1.358kg
This product is currently on promotion!
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