Frequently Asked Questions
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
6 Hely Street
Maitland
Cape Town
7440
6 Hely Street
Maitland
Cape Town
7440
Packaging and presentation can make all the difference to the way your brand is perceived, or to how your message is received. Whether it’s a gift, a set, a goodie box, or a practical pack of products, why not stamp it with your identity by using a custom printed gift box?
The kraft finish of this box gives it a natural, genuine look and feel.
Due to the matte finish of the boxes and the nature of this printing process, the ink bonds by absorbing into the box material, thus resulting in the print possibly appearing less vibrant than it would with traditional Litho printing processes. Any white in a logo cannot be branded and we cannot guarantee an exact colour match as the box has a matt finish.
The nature and inconsistency of the pre-cut boards may create a 1-3mm of unbranded space on the front lip, and imperfections maybe be found within the print. Large solid coverage prints are not recommended, if large solid coverage is required, it is recommended on kraft boxes as imperfections are less noticeable.
We deliver anywhere in South Africa and most African countries. Most orders are branded and dispatched within a week after final approval, with a 2-3 day transit time. Need it faster? Ask about our express turnaround. You’ll get tracking details and delivery updates, so you’re never left guessing.
Large or complex order? That’s our speciality. Our team helps you select the right products, reviews your branding, and manages the entire process from start to finish. You’ll get free digital proofs and clear advice at every step. Dedicated support for all our clients.
You get exactly what you approved, or we’ll fix it fast. If there’s a problem with your order or branding, we’ll rectify, reprint or replace at no additional cost if we messed up. All products are 100% original and quality checked before shipping. No hassle, no excuses.
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
Branded orders take around 7 to 10 working days to produce, starting from the date your layout is approved. This does not include the payment date. Unbranded orders are usually delivered within 2 to 5 working days, depending on the destination.
Orders over R1250 (excluding VAT) qualify for free standard delivery. A delivery fee of R149 (excluding VAT) applies to orders with a value below this amount. Standard delivery is based on a 2 to 3 working day lead time from the collection date. For larger or non-standard orders, please contact our client service team.
We deliver across South Africa and also offer delivery into other African countries. Deliveries within Africa are quoted separately and are not included in our standard shipping rates.
We offer a 30-day return policy for most items. Items must be unused and in their original packaging for a full refund.
Learn more about branding options here. Each item may have certain restrictions, and we include guidelines to help you understand what's possible.
The cost of branding depends on several factors, including the quantity of items, the number of colours used, the branding method, and the size of the design.
All branded orders include setup fees, which affect the unit cost more on smaller orders. Placing larger orders helps reduce the overall cost per item.
Setup fees cover the preparation of materials and the machine setup needed to apply your branding.
Yes, setup fees apply to each order as they cover material preparation, machine setup, and other steps required to complete the branding process.
Redraw fees cover the time and work required to convert your logo into a usable vector format for branding.
We generally only brand items supplied by us to ensure optimal results. However, this can be evaluated on a case-by-case basis.
Artwork must be submitted in vector format, such as AI or CorelDRAW files. If you don’t have this, we can assist with a redraw service.
Altitude
Altitude Bianca Digital Print Gift Box Apg-am-396-b-nt-0
Packaging and presentation can make all the difference to the way your brand is perceived, or to how your message is received. Whether it’s a gift, a set, a goodie box, or a practical pack of products, why not stamp it with your identity by using a custom printed gift box?
The kraft finish of this box gives it a natural, genuine look and feel.
Due to the matte finish of the boxes and the nature of this printing process, the ink bonds by absorbing into the box material, thus resulting in the print possibly appearing less vibrant than it would with traditional Litho printing processes. Any white in a logo cannot be branded and we cannot guarantee an exact colour match as the box has a matt finish.
The nature and inconsistency of the pre-cut boards may create a 1-3mm of unbranded space on the front lip, and imperfections maybe be found within the print. Large solid coverage prints are not recommended, if large solid coverage is required, it is recommended on kraft boxes as imperfections are less noticeable.
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