Frequently Asked Questions
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
6 Hely Street
Maitland
Cape Town
7440
6 Hely Street
Maitland
Cape Town
7440
The innovative swig or sip lid design of this water bottle gives you two drinking options: hold it upright to sip through the built-in straw, or tilt back to swig through the drinking port opening. The lid also has a clip-lock mechanism to keep it watertight when not in use, but easy to pop open when you need to hydrate.
Unscrewing the lid from the base reveals a wide mouth, which makes it easy to load ice or fruit into your water. The removable carry loop helps to free up the rest of your hand to carry other things like your phone or keys, when you’re on the go.
The bottle base is made from strong and durable BPA-free stainless steel with a black powder-coated finish.
We deliver anywhere in South Africa and most African countries. Most orders are branded and dispatched within a week after final approval, with a 2-3 day transit time. Need it faster? Ask about our express turnaround. You’ll get tracking details and delivery updates, so you’re never left guessing.
Large or complex order? That’s our speciality. Our team helps you select the right products, reviews your branding, and manages the entire process from start to finish. You’ll get free digital proofs and clear advice at every step. Dedicated support for all our clients.
You get exactly what you approved, or we’ll fix it fast. If there’s a problem with your order or branding, we’ll rectify, reprint or replace at no additional cost if we messed up. All products are 100% original and quality checked before shipping. No hassle, no excuses.
Find answers to common questions about our products, orders, branding process, and delivery. If you need more help, our support team is ready to assist.
Branded orders take around 7 to 10 working days to produce, starting from the date your layout is approved. This does not include the payment date. Unbranded orders are usually delivered within 2 to 5 working days, depending on the destination.
Orders over R1250 (excluding VAT) qualify for free standard delivery. A delivery fee of R149 (excluding VAT) applies to orders with a value below this amount. Standard delivery is based on a 2 to 3 working day lead time from the collection date. For larger or non-standard orders, please contact our client service team.
We deliver across South Africa and also offer delivery into other African countries. Deliveries within Africa are quoted separately and are not included in our standard shipping rates.
We offer a 30-day return policy for most items. Items must be unused and in their original packaging for a full refund.
Learn more about branding options here. Each item may have certain restrictions, and we include guidelines to help you understand what's possible.
The cost of branding depends on several factors, including the quantity of items, the number of colours used, the branding method, and the size of the design.
All branded orders include setup fees, which affect the unit cost more on smaller orders. Placing larger orders helps reduce the overall cost per item.
Setup fees cover the preparation of materials and the machine setup needed to apply your branding.
Yes, setup fees apply to each order as they cover material preparation, machine setup, and other steps required to complete the branding process.
Redraw fees cover the time and work required to convert your logo into a usable vector format for branding.
We generally only brand items supplied by us to ensure optimal results. However, this can be evaluated on a case-by-case basis.
Artwork must be submitted in vector format, such as AI or CorelDRAW files. If you don’t have this, we can assist with a redraw service.
Altitude
Altitude Mendez Stainless Steel Water Bottle – 750mlgp-al-83-b-bl-0
The innovative swig or sip lid design of this water bottle gives you two drinking options: hold it upright to sip through the built-in straw, or tilt back to swig through the drinking port opening. The lid also has a clip-lock mechanism to keep it watertight when not in use, but easy to pop open when you need to hydrate.
Unscrewing the lid from the base reveals a wide mouth, which makes it easy to load ice or fruit into your water. The removable carry loop helps to free up the rest of your hand to carry other things like your phone or keys, when you’re on the go.
The bottle base is made from strong and durable BPA-free stainless steel with a black powder-coated finish.
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